Need help with your order or have a question before purchasing? Our support team is available to provide assistance, updates, and guidance any time.
Find Answers to Common Questions
How long does it typically take to process an order?
Orders are usually processed and dispatched within 24 hours excluding weekends and bank holdiays. You'll receive a confirmation and tracking details once it's shipped.
Can I change the contents of my order?
If your order has not yet been processed or shipped, we’ll do our best to update it. Please contact our support team as soon as possible for assistance.
Is my personal information secure during checkout?
Yes. All transactions and personal information are protected using secure encryption technologies to ensure a safe checkout experience.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking link by email so you can monitor the delivery status in real time with An Post.
General Information
All online orders are dispatched the same day or next working day and are sent with An Post.
Once dispatched, delivery usually takes approximately 1–4 business days.
Please note that delivery times are estimates and may occasionally be affected by busy periods, bank holidays or circumstances outside our control.
Delivery Charges
- FREE delivery on orders over €99
- €5 delivery on orders under €99
Your delivery charge will be calculated automatically at checkout.
We hope you love your Select Boutique purchase. If something isn’t quite right, we want to make the returns process as straightforward as possible.
Online Returns
For online purchases, you have 14 days from the date you receive your order to notify us that you wish to return it. Once you notify us, you then have a further 14 days to return the item to us.
Items must be returned:
- Unworn and unused
- In their original, saleable condition
- With all original tags attached
- In the original packaging where applicable
- Free from marks, make-up, perfume, smoke or other odours
All returned items will be inspected before a refund is approved.
Return Postage
Customers are responsible for the cost of returning unwanted items to us. We strongly recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.
Returned goods remain your responsibility until they have been safely received by Select Boutique.
Returns can be sent to:
Select Boutique
3 Farmhill Road
Goatstown
Dublin
Refunds
Once your return has been received and approved, your refund will be issued to the original payment method used when placing your order.
Please allow a few working days for us to process your return once it arrives. After your refund has been issued, your bank or payment provider may take additional time to display the funds in your account.
Under Irish online-shopping rules, refunds following a valid cancellation must generally be made within 14 days of the business being informed of the cancellation, although the retailer may wait until the goods have been returned or proof of return has been provided.
Delivery Charges
If you are returning part of an order, your original delivery charge is not refunded.
Your statutory rights regarding cancellation and faulty goods are unaffected.
Exchanges
If you would like to exchange an item for another size or style, please contact our team as soon as possible.
Exchanges are subject to stock availability, so we cannot guarantee that your preferred replacement will still be available.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible so our team can help.
Where an item is faulty or incorrect, Select Boutique will arrange an appropriate solution in accordance with your consumer rights. Return costs associated with defective goods are the responsibility of the retailer.
Please include your order number, details of the issue and photographs where relevant when contacting us.
Sale Items
Sale pricing does not remove a customer's statutory rights where an item is faulty, damaged or not as described.
For ordinary change-of-mind returns on online purchases, the standard statutory cooling-off rules generally apply unless the item falls within a recognised legal exception.
Items That Cannot Be Returned
Certain products may be excluded from change-of-mind returns where permitted by consumer law, including personalised products and certain sealed goods that are unsuitable for return for health or hygiene reasons once opened.
Any exclusions do not affect your rights where a product is faulty.
In-Store Purchases
This online returns policy applies to purchases made through selectboutique.ie.
For items purchased directly in our Goatstown boutique, please ask our team about the applicable in-store returns policy. Irish consumer law does not automatically require retailers to accept change-of-mind returns for goods purchased in a physical shop, although any returns policy offered by the retailer must be honoured.
Need Help?
If you have any questions regarding a return, refund or exchange, our team will be happy to help.
Select Boutique
3 Farmhill Road
Goatstown, Dublin
Phone: 01 2982073
Email: keelin@selectique.ie
We offer secure and flexible payment options designed to make checkout fast and convenient across all devices. Accepted payment methods may include major credit cards, digital wallets, and selected regional payment providers depending on your location.All payment information is processed through encrypted and secure checkout systems to protect your personal and financial data.